Alameda Health System – Highland Primary Care Clinics

1411 East 31st Street
Building K, Sixth Floor (K-6)
Oakland, CA 94602

Public Transportation Directions:
511 Trip Planner

Phone Numbers for New Patients:
(510) 437-8500

Phone Numbers for Existing Patients:
(510) 437-8500

Website:
http://www.acmedctr.org/

Ages:
0-5, 5-11, 11-14, 14-19, 19-24, 24-59, 60+

Languages:
American Sign Language, Amharic, Arabic, Bosnian, Cambodian, Cantonese, Chinese, English, Hindi, Korean, Lao, Mandarin, Mien, Punjabi, Russian, Spanish, Thai, Tigrinya, Urdu, Vietnamese

Telephone Interpretation Available in 100+ Languages through Language Line

Additional Language Information:
The languages listed above are all available with an in-person interpreter. In addition, ACMC has access to 22 languages via video and telephone interpretation at all sites. These languages include:

Albanian, Amharic, Arabic, Bosnian, Burmese, Croatian, Cambodian, Cantonese, Farsi, Hindi, Korean, Lao, Mandarin, Mien, Nepali, Punjabi, Russian, Spanish, Thai, Tigrinya, Urdu, and Vietnamese.

Hours of Operation:

Monday: 8:30 A.M. - 5:00 P.M.
Tuesday: 8:30 A.M. - 5:00 P.M.
Wednesday: 8:30 A.M. - 5:00 P.M.
Thursday: 8:30 A.M. - 5:00 P.M.
Friday: 8:30 A.M. - 5:00 P.M.

The Clinics are closed on every fourth Wednesday morning of each month for staff meetings and staff training.

Policies/Procedures:

New patients should call (510) 437-8500 to request an appointment to be seen by a medical provider. An eligibility staff member will contact the patient prior to the appointment for financial screening. If the patient cannot be contacted by telephone, the financial screening will be done when the patient arrives for their appointment so they should be sure to arrive at least 15 minutes early. At the time of the appointment the patient will be required to provide a photo identification card and proof of residence.

Insurance and Coverage Programs Accepted:
Alliance Complete Care, Every Woman Counts, FamilyPACT, HealthPAC, Healthy Families, Medi-Cal, Medicare, Private Insurance

Cost/Fees:

ACMC offers financial assistance to patients that qualify based on level of income and residency requirements. Most patients whose level of income is less than 350% of the Federal Poverty Level guidelines will receive a discount from full charges. Patients whose level of income is less than 200% of the Federal Poverty Level guidelines may be eligible for HealthPAC (Health Plan of Alameda County) which covers the full cost of care with only small co-payments. ACMC’s mission is to maintain and improve the health of all County residents regardless of their ability to pay.

Appointment Availability:

Some limited same day appointments are available; however, patients should always contact the Call Center at (510) 437-8500 to schedule an appointment.

Services Offered:
Abortion, Annual Exam/Pap Smear, Asthma Management, Birth Control, Breast Cancer Screening, Breast Feeding Support, Child Exams & Immunizations, Chronic Disease Care, Congestive Heart Failure Management, Diabetes Management, Doctor or clinic, Emergency Contraception, Family Planning, Flu Shot, Gynecological Exams, HIV Testing & Counseling, Hypertension Management, Immunizations, Insurance Enrollment, Pediatrics, Physical Exams, Pregnancy Testing, Prenatal, Primary Care, STD Testing, STD Treatment, TB Tests, Vaccines, Vasectomy, Vision Testing, Well Child and School Exam, Women’s Health