Health Insurance Info
Insurance Disputes & Hospital Bill Assistance
Dealing with Disputes with Your Insurance Company
If you are having a dispute with your insurance company, please find the below resources.
Medicare
Oakland Legal Assistance for Seniors at (510) 839-0393 or 1-800-393-0363
Medi-Cal
Medi-Cal Ombudsman at 1-888-452-8609
Private Health Insurance
The California Department of Managed Health Care helps consumers resolve problems with health plans, including issues about medical care, prescriptions, preventative testing, and mental health services. They can also help with the complaint process and health care rights. Assistance is available 24 hours a day, 7 days a week. Contact the HMO Help Center at 1–888-HMO-2219
People with a PPO, EPO, POS, indemnity, or association plan can contact the California Department of Insurance at 1-800-927-HELP (4357)
For more information about specific complaints with your health plan, see this list of common problems.
To learn more about your health care rights, visit Californians for Patient Care.
Assistance Paying Hospital Bills
California law limits the amount an uninsured or underinsured person can be charged for high medical costs. For information on your consumer rights, see HospitalBillHelp.org
To get detailed information and search for hospital’s discount policies see the State’s website: Fair Hospital Pricing.